The translator

What your adjuster is actually saying.

None of this is personal. But "in progress" isn't a date. Here's how to read the language and keep your claim moving.

"We're still reviewing the estimate."

What it means: It's under review. Whether that means eyes on the file or another day in the queue is the part you need to find out.
What to do: Log the date you submitted. Set a 48-hour follow-up. Make the call. Document the answer.

"The system shows it's in progress."

What it means: You've got a status. You still don't have a date.
What to do: Ask for a specific review date. Log the answer. Follow up the day after it.

"We can approve up to the original estimate amount."

What it means: The original scope is being treated as the ceiling. It isn't one.
What to do: Resubmit with the line items and the code references that justify the difference. Document, don't argue.

"I'll have to check with my supervisor."

What it means: This claim can die here if nobody follows it.
What to do: Log it. Set 48 hours. Get the supervisor's name.

"We didn't receive that."

What it means: It may be true. It is unverifiable either way without a record.
What to do: Resend with the original timestamp attached. This is the entire reason to log submissions.

"That's not covered under the policy."

What it means: Sometimes accurate. Sometimes a first answer.
What to do: Ask which provision. Write the answer down. A specific citation is workable, a vague one usually isn't.

"We'll need to send someone out for a re-inspect."

What it means: Another calendar just entered the chat. Get a date before this becomes another round of phone tag.
What to do: Push for a date before you hang up. Log it. Have your documentation ready before they arrive.

"It's been paid."

What it means: Issued isn't the same as in your bank account.
What to do: Confirm the amount, the recipient, and anything still outstanding. Approved is not paid.

The point

Every one of these is a date you should have logged.

That's the whole job. Log what they said, log when they said it, set the follow-up, don't let it go quiet. ClaimTrax does the logging and the flagging so you only have to do the calling.

Show me what's stalled.